Privacy Policy

Last updated: March 23, 2026

1. Introduction

SocialFlow ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our social media management platform.

2. Information We Collect

Account Information

  • Email address
  • Name
  • Agency/organization name

Social Media Account Data

When you connect social media accounts, we access and store:

  • OAuth access tokens and refresh tokens (encrypted at rest)
  • Account identifiers and profile information
  • Page/profile names and avatars
  • Post content and engagement metrics

Usage Data

  • Features used and actions performed
  • Browser type and device information

3. How We Use Your Information

  • Provide and maintain the Service
  • Publish and manage content on connected social media platforms
  • Display analytics and performance metrics
  • Authenticate your identity
  • Communicate important service updates

4. Third-Party Platform Access

We integrate with the following platforms via their official APIs:

  • Meta (Facebook & Instagram)
  • LinkedIn
  • TikTok
  • Pinterest
  • Google Business Profile

We only request permissions necessary for the Service to function. You can revoke access at any time through the connected platform's settings or through our Service.

5. Data Storage & Security

Your data is stored on secure servers. Access tokens are encrypted at rest. We implement industry-standard security measures to protect your information, including HTTPS encryption for all communications.

6. Data Sharing

We do not sell, rent, or share your personal information with third parties, except:

  • With connected social media platforms as necessary to provide the Service
  • When required by law or legal process
  • With service providers who assist in operating the platform (under strict confidentiality agreements)

7. Data Retention

We retain your data for as long as your account is active. Upon account deletion, we will remove your personal data and revoke all connected social media tokens within 30 days.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Disconnect any linked social media account
  • Export your data

9. Cookies

We use essential cookies for authentication and session management. No third-party tracking cookies are used.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service.

11. Contact

For questions about this Privacy Policy or to exercise your rights, contact us at contact@socialflow.code-spot.fr.